Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: email address and authentication data when you sign up
• Payment information: billing details processed securely through Polar.sh (we do not store your credit card numbers)
• Instance usage data: instance creation times, plan selection, region preferences, and resource consumption
• Technical data: IP addresses, browser type, and access logs

2. How We Use Your Information

We use collected information to:

• Provision and manage your virtual desktop instances
• Process payments and manage subscriptions
• Provide customer support
• Monitor service performance and prevent abuse
• Send important service-related communications

3. Third-Party Services

We use the following third-party services that may process your data:

• Vultr — infrastructure provider that hosts your virtual desktop instances. Subject to Vultr's Privacy Policy.
• Supabase — authentication and database services. Subject to Supabase's Privacy Policy.
• Polar.sh — payment processing for subscriptions. Subject to Polar.sh's Privacy Policy.
• Cloudflare — CDN and security services. Subject to Cloudflare's Privacy Policy.

4. Data Retention

Account data is retained as long as your account is active. Instance data (including all files stored on your virtual desktop) is permanently deleted when an instance is terminated. Usage logs are retained for up to 90 days for security and troubleshooting purposes.

5. Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), secure authentication via gateway tokens, and isolated virtual environments for each user. However, no method of transmission or storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at the email address below.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Children's Privacy

CloudClaw is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the service. Your continued use constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, please contact us at support@cloudclaw.io.